GoppoGonj

Terms and Conditions & Refund and Returns Policy

Terms and Conditions – GoppoGonj

Effective Date: January 09, 2026

Welcome to GoppoGonj! By accessing and using www.goppogonj.com, you agree to comply with these Terms and Conditions.

1. Acceptance of Terms

By purchasing ebooks or using our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and Refund Policy.

2. Services Provided

GoppoGonj offers digital ebooks for purchase and immediate download. All products are delivered in digital format only.

3. Account Registration

  • You may need to create an account to purchase ebooks
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must provide accurate and complete information
  • You must be at least 18 years old to make purchases

4. Purchases and Payments

  • All prices are listed in Bangladeshi Taka (BDT) or other specified currencies
  • Prices are subject to change without notice
  • Payment must be completed before ebook delivery
  • We accept various payment methods as displayed on our website
  • All sales are final unless otherwise stated in our Refund Policy

5. Intellectual Property Rights

  • All ebooks and content on GoppoGonj are protected by copyright laws
  • You purchase a license to use the ebook for personal, non-commercial purposes only
  • You may not reproduce, distribute, modify, or resell any purchased ebooks
  • Unauthorized sharing or distribution is strictly prohibited and may result in legal action

6. License and Usage

Upon purchase, you receive a non-exclusive, non-transferable license to:

  • Download and store the ebook on your personal devices
  • Read the ebook for personal use only
  • Make one backup copy for personal use

You may NOT:

  • Share, sell, or distribute the ebook to others
  • Upload the ebook to file-sharing platforms
  • Remove or alter copyright notices
  • Use the content for commercial purposes without written permission

7. Download and Delivery

  • Ebooks are delivered via download link immediately after successful payment
  • Download links are valid for a limited period (typically 7-30 days)
  • You are responsible for downloading and storing your purchased ebooks
  • Lost download links can be resent upon request within 90 days of purchase

8. Technical Requirements

  • You are responsible for ensuring your device is compatible with our ebook formats
  • Common formats include PDF, EPUB, or MOBI
  • We recommend checking compatibility before purchase

9. Prohibited Activities

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Distribute malware or harmful code
  • Engage in fraudulent activities
  • Abuse or harass our staff or other users
  • Attempt to hack or compromise our website security

10. Limitation of Liability

  • GoppoGonj provides ebooks “as is” without warranties
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for the ebook
  • We are not responsible for technical issues beyond our control

11. Indemnification

You agree to indemnify and hold GoppoGonj harmless from any claims, losses, or damages arising from your violation of these Terms.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of updated Terms.

13. Termination

We may suspend or terminate your account for violation of these Terms without prior notice.

14. Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes will be resolved in the courts of Bangladesh.

15. Contact Information

For questions about these Terms, contact us at:

 

Refund and Return Policy – GoppoGonj

Effective Date: January 09, 2026

At GoppoGonj, we strive to provide high-quality ebooks and excellent customer service. Please read our Refund Policy carefully before making a purchase.

1. General Refund Policy

Due to the digital nature of our products, all sales are generally final. Once an ebook is downloaded, we cannot offer refunds except in specific circumstances outlined below.

2. Eligible Refund Situations

We may issue a refund in the following cases:

Technical Issues

  • The ebook file is corrupted and cannot be opened
  • The download link does not work, and we cannot provide a working alternative
  • The ebook format is incompatible with standard readers despite correct specifications

Duplicate Purchases

  • You accidentally purchased the same ebook multiple times
  • Refund will be issued for duplicate transactions only

Incorrect Product

  • You received a completely different ebook than what you ordered
  • The ebook content significantly differs from the description

Payment Errors

  • You were charged incorrectly or multiple times for a single purchase

3. Non-Refundable Situations

Refunds will NOT be issued for:

  • Change of mind after downloading
  • Dissatisfaction with content after reading
  • Compatibility issues if format requirements were clearly stated
  • Technical issues on your device or internet connection
  • Lost or deleted files after successful download
  • Purchases made more than 7 days ago

4. Refund Request Process

To request a refund:

  1. Contact us within 7 days of purchase at goppogonj@gmail.com
  2. Provide the following information:
    • Order number or transaction ID
    • Email address used for purchase
    • Reason for refund request
    • Supporting evidence (screenshots, error messages, etc.)
  3. Wait for review: We will review your request within 2-3 business days
  4. Decision notification: You will receive an email with our decision

5. Refund Processing

If your refund is approved:

  • Refunds will be processed to the original payment method
  • Processing time: 7-14 business days depending on your bank or payment provider
  • You will receive a confirmation email once the refund is initiated

6. Partial Refunds

Partial refunds may be considered in special circumstances at our sole discretion.

7. Alternative Solutions

Before requesting a refund, we encourage you to contact us for:

  • Technical support to resolve download or file issues
  • Re-sending download links
  • Format conversion assistance
  • Answers to questions about ebook content

8. Abuse Prevention

  • We reserve the right to refuse refunds if we detect fraudulent activity
  • Repeated refund requests may result in account suspension
  • Sharing purchased ebooks before requesting a refund will void eligibility

9. Promotional Purchases

  • Ebooks purchased during sales or with discount codes may have different refund terms
  • Check specific promotional terms at the time of purchase

10. Chargebacks

If you initiate a chargeback with your payment provider:

  • Your account may be suspended
  • Access to all purchased ebooks may be revoked
  • We encourage you to contact us first to resolve any issues

11. Exceptions and Special Cases

We evaluate each refund request individually. In exceptional circumstances, we may approve refunds outside these guidelines at our discretion.

12. Contact for Refund Requests

To request a refund or discuss any issues:

  • Email: goppogonj@gmail.com
  • Subject Line: “Refund Request – [Your Order Number]”
  • Response Time: Within 2-3 business days

13. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing GoppoGonj! We appreciate your business and are committed to your satisfaction.

For any questions or concerns regarding our policies, please contact us at goppogonj@gmail.com